FAQ'S/Terms & Conditions – Dixieline Threads


FAQ'S/Terms & Conditions



When will my package ship?
Turnaround/production time is currently 1-2 weeks. Though I usually get things out pretty quickly, this is in place in case I have a family emergency, delay in shipment, holiday, etc. - PLEASE expect the 2 weeks and if it gets out sooner then YAY!  Keep in mind transit time is completely separate from production time.



If I choose priority mail over first class will it expedite my order?

The shipping you choose at checkout does NOT change the turnaround time - only the method of shipping. 


What is the difference between first class and priority shipping?
If an item is over 15 oz it will automatically be priority mail but if it is under 15 oz you will be able to choose between first class and priority. The difference aside from cost is priority mail has insurance. If your item is lost in transit USPS will refund you the cost of the items - first class mail WILL NOT. Priority mail also takes less time in transit. Once
 something is shipped it is COMPLETELY out of our control. We are NOT responsible for lost of delayed mail.
My shirts too big can I exchange it?

Online shopping is tough - we know that. Especially when a lot of online shops don’t offer exchanges. Well, WE DO! If the size you bought isn’t ideal or you’re just not sure you are crazy about the style. Email us within 3 business days of receive your order about an exchange. We will then purchase a label for you at a lower cost than if you went to the post office alone. Once we receive the order back unworn and unwashed in the original condition we will take the shipping amount out of the total cost of your order and issue you a gift certificate with the original purchase price of the item. Items not eligible for exchanges are OVERSTOCK items or caps.


Sales can no be applied to exchanges. If you purchased the item at a sale price we can not offer it at that same price. But, because we are a very small shop we don’t offer full returns at this time. Exchanges only.  

Do you do custom orders?
No, I currently only provide the items that are on the website.
Do you use vinyl or is everything screen printed?  
I use screen print transfers (or plastisol transfers). Basically, a screen printed transfer is an image that has been screen printed onto release paper instead of being directly screen printed onto a shirt then it's applied with a heat press. It's allows me to customize things a little bit more and offer more shirts without ever running out of stock. It's the same ink used in traditional screen printing - just a different printing process. This is going to sound so silly but it's been one of the only ways people know what I'm talking about - if you've ever been to a shirt shop on the beach and you pick your design and they heat press it on the shirt you pick for you (or like Jersey Shores t-shirt shop 🙈), that's what I do!
How do your shirts run?
FIT GUIDE 👉🏼 https://dixieline-threads.myshopify.com/pages/fit-guide

Terms & Conditions

Shipping Policy
All items, unless otherwise noted, are shipped via USPS with delivery confirmation and tracking number. We are not responsible for lost, delayed or damaged packages. If a package is shipped back to us YOU are responsible for the shipping cost back to you so PLEASE double check your addresses! If you are eligible for free shipping or if there is a FREE SHIPPING sale, orders under 1 pound will be shipped FIRST CLASS MAIL and orders over 1 pound will be shipped PRIORITY MAIL.
Due to everything being made to order if for whatever reason you need to cancel your order it will need to be canceled within 24 hours of purchase. If you request a cancelation after such time there will be a 30% restocking fee that will be deducted out of your refund.  

If your order is paid with an eCeck your order will not start the processing time until it’s cleared.
*I reserve the right to refuse service

Net Orders Checkout

Item Price Qty Total
Subtotal $ 0.00

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